Frequently asked questions
We add new collections as the inspiration hits! Sign up for our email newsletter and you will be the first to know when new items drop. We also announce on our Instagram after our email subscribers are notified. Follow us on Insta@hey.luckygirl to keep up with all the latest news and Lucky Girl life tips
We add new collections as the inspiration hits! Sign up for our email newsletter and you will be the first to know when new items drop. We also announce on our Instagram after our email subscribers are notified. Follow us on Insta@hey.luckygirl to keep up with all the latest news and Lucky Girl life tips
Once you checkout there is a discount code section on the right side. All Lucky Girls must enter discount codes at the time of checkout. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply a discount code to prior orders. Sometimes we will have automatic discount codes and these will be applied automatically once you add a item to your cart. All orders placed with a discount code of 15% and up are FinalSale.
Once you checkout there is a discount code section on the right side. All Lucky Girls must enter discount codes at the time of checkout. Our system will not allow us to manually adjust any costs on orders that have already been placed. We cannot apply a discount code to prior orders. Sometimes we will have automatic discount codes and these will be applied automatically once you add a item to your cart. All orders placed with a discount code of 15% and up are FinalSale.
Some styles are seasonal and some we may be restocking. The best way to find out if items are restocked is signing up for our newsletter and following us on Insta @hey.luckygirl
Some styles are seasonal and some we may be restocking. The best way to find out if items are restocked is signing up for our newsletter and following us on Insta @hey.luckygirl
We offer Standard Tracked Shipping for NZ orders for a flat rate of $8. Once shipped it will take 2-5 business days to arrive depending on the efficiency of your local postie. We offer free shipping on all NZ orders of over $80.
We offer Standard Tracked Shipping for NZ orders for a flat rate of $8. Once shipped it will take 2-5 business days to arrive depending on the efficiency of your local postie. We offer free shipping on all NZ orders of over $80.
We process orders within 1-3 business days from the time you placed your order. If you need your order by a certain date, please email us so we can work with you.
We process orders within 1-3 business days from the time you placed your order. If you need your order by a certain date, please email us so we can work with you.
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Lucky Girl is not responsible for lost or stolen packages.
Once the order has been dispatched, a shipping confirmation will be sent to you with the tracking number. You may check and track the delivery status of your order via the tracking number that was sent. Please note that once the tracking number has been distributed Lucky Girl is not responsible for lost or stolen packages.
Yes, we offer shipping to Australia during the check out process. If you're from elsewhere, please email: friends@heyluckygirl.com the items you would like to order and we will invoice you the amount.
Yes, we offer shipping to Australia during the check out process. If you're from elsewhere, please email: friends@heyluckygirl.com the items you would like to order and we will invoice you the amount.
You have 14 days after receiving your package to return your order. Please see our RETURNS policy for more on this.
Do you offer exchanges? At this stage we do not offer exchanges.
You have 14 days after receiving your package to return your order. Please see our RETURNS policy for more on this.
Do you offer exchanges? At this stage we do not offer exchanges.
Contact us
Have a question, or want a product recommendation? Get in touch.
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